Flip Catalog


Ordering FAQ's

Shipping Rates:

For Canadian and US customers, add 12% (except for oversize/overweight items; we will email you a freight quote if the items you select are oversized/overweight and you can decide to confirm or cancel your order). Minimum shipping and handling charge is $12.95.

For other international customers, please contact us for a shipping quote.

Shipping Estimates:

For most of our catalogue, if everything you ordered is in stock with suppliers, we estimate your order will ship in about 2-3 weeks from the time your order is processed and, if applicable, freight charges are confirmed and payment processed. Please keep in mind this is only an approximation. Due to circumstances out of our control (i.e., border delays, international holidays) your order could be delayed. We will notify you if we forsee any delays.

Some items in our catalogue will ship within 2 business days. We will review each order and notify you of our shipping timeframes, depending on the products you have selected.

Processing Time:

We typically process orders within 2 business days.

Shipping Practises:

We pride ourselves on providing a wide variety of quality products. Some of our products are shipped directly from our international distributors to reduce transit times. As you have probably noticed, this allows us to offer more competitive pricing.

Tax Rate:

We charge the appropriate GST/HST according to Canadian legislation. PST is the responsiblity of the purchaser (to remit  to his/her appropriate province/state). All US orders are exempt from taxes.

Accepted Payments:

We accept Visa, MasterCard, Purchase Orders (from approved institutions/school boards), and Money Orders/Cheques (must be received prior to order being processed).

Exchange/Refund Policy:

We do not offer exchanges or refunds as many of the products are special order (final sale items). If you receive a damaged parcel, please have the carrier record the damages before you receive it. Then, notify us of the damages right away. Furniture that has been ordered according to your preference (size, colour, etc.) is a final sale.